Terms and Conditions

 

Restful Sleepers Ltd

​

1. The purchase of a Sleep Programme Consultation (the “Consultations”) will be deemed as
   acceptance of the following terms and conditions.

2. The full fee for Restful Sleepers services is due on booking your Consultation with Restful Sleepers Ltd.

3. If the Sleep Programme is cancelled by the Client (the payer and receiver of the consultation) the following terms and conditions apply:
   Less than 24 hours’ notice – no amount will be refunded
   48 hours’ notice – 50% of full amount will be refunded
   More than 48 hours’ notice – 100% will be refunded to the client

4. If a Client demonstrates exceptional circumstances as the reason for a cancellation within 24 hours of the booking time, Restful Sleepers, on a case-by-case basis, may accept a rescheduled appointment within 7 days of the original booking time.

5. Restful Sleepers reserves the right to cancel Consultations at short notice due to personal
   circumstances. In the event of Restful Sleepers cancelling, the Client will be offered a full refund or alternative dates if preferred.

6. In respect of each programme (the “Programme”) granted by Restful Sleepers to the Client, the Client agrees that it shall not provide the Programme to any third party who is not a Client.

7. Advice given by Restful Sleepers is intended as advice related to sleep and is not intended as a substitute for medical advice from a GP or other medical expert.

8. Restful Sleepers advises to the best of their ability, experience and training but does not accept responsibility or liability for sleep and behavioural work that does not achieve the desired result following the Consultations process.

9. If the Client’s child has an underlying health condition, Restful Sleepers reserves the right to not proceed with the Consultation. If this is the case, the Client will receive a full refund.

10. If it is found to be that the Client’s child’s age is under 5 months and this hasn’t been explicitly stated to Restful Sleepers (the “Company”), the Company reserves the right to not proceed with the Consultation. If this is the case, the Client will receive a full refund.

11. Restful Sleepers is contactable at any time between 09:00 - 17:00 Monday to Friday but will respond when possible, as soon as possible after receipt of the contact from the Client, not withstanding personal circumstances or holidays.

12. Restful Sleepers reserves the right to cease the provision of support in exceptional
    circumstances, including but not limited to: abuse or harassment from a Client to one of theRestful Sleepers team.

13. Restful Sleepers reserves the right to change the Terms & Conditions at any time